Registering constitutes entrant's full and unconditional agreement to these Terms and Conditions, which are final and binding in all matters related to registration and launch product purchase. Eligibility is contingent upon fulfilling all requirements set forth herein.


  • A registered email address, valid shipping address, preferred size and valid payment method are required
  • One entry per person per launch product
  • Once registered we can’t amend registration details
  • Purchases are only valid for the registered email, shipping address, product, size and payment method specified at registration
  • When you Register your funds are held and a future payment is authorised on PayPal/Your bank. Any money that is taken from you is held with your PayPal account or pending on your bank and has not been taken by us. If you are successful the funds are released to us. If you are unsuccessful the authorisation will expire and the funds are released back to you.
  • Recipient's opportunity to purchase the launch product is subject to stock availability.
  • Entries are non-transferrable.
  • Entries cannot be sold, transferred, assigned or otherwise provided to anyone else. Evidence of such behaviour by any account holder will result in disqualification. Entries have no cash value and are not redeemable for cash or for credit towards any purchase.
  • The draw entry process is subject to change at any time at Highs and Lows discretion.
  • When the draw closes, customers will be notified by email whether their name was drawn within 3 hours. 
  • Winners will be selected at random based on the sizes available. The decision of HAL is final and binding on all entrants. No correspondence will be entered into regarding the selection of the winners (other than with the winners themselves). The winners will be notified via email
  • Customer service hours are Monday to Friday 09:00 - 17:00.If you have any queries please contact our customer service team on or call them on +6194817778
  • Domestic shipping (AU) will be a flat rate of $20 AUD (unless stated otherwise).
  • In the event of a failed delivery or Return to Sender due to an incomplete address, HAL will apply a $20 fee to cover return and reshipping costs. 
  • HAL. reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of entering a draw and/or product purchase or to be acting in violation of these Terms and Conditions or in an unsportsmanlike or disruptive manner. Any attempt by any person to undermine the legitimate operation of registration and/or product purchase may be a violation of criminal and civil law, and, should such an attempt be made, HAL. reserves the right to seek damages from any such person to the fullest extent permitted by law.
  • HAL accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the raffle or accepting the opportunity to purchase the launch product.


Thank You for Shopping with Highs and Lows